Refund Policy

1. Scope

This policy applies to purchases of Songtell digital products, AI-generated songs and related deliverables, credits, and subscriptions. It is part of our Terms of Service. Mandatory consumer rights in your country always take precedence.

2. When a Refund Is Available

• We charged you incorrectly or charged you more than once.
• A transaction was unauthorized, subject to reasonable verification.
• We failed to deliver the purchased digital service or a material technical failure prevented delivery.
• The delivered service materially differed from the product description and we cannot reasonably correct it.
• Unused credits may be eligible for a refund requested within 30 days of purchase, unless the checkout or applicable law states otherwise.

3. Digital Products and Used Credits

Once a digital deliverable has been generated, downloaded, delivered, or materially used, a change-of-mind refund is generally unavailable, except where required by law or where the service was defective or not as described. We may offer a correction, regeneration, credit restoration, partial refund, or full refund depending on the facts of the case.

4. Subscriptions and Cancellation

You may cancel a subscription at any time through the billing management portal. Cancellation stops future renewals and normally leaves access available until the end of the current paid period. Unused time in a billing period is not automatically refundable, except for billing errors, qualifying service failures, applicable law, or an approved exception under Section 2.

5. Not Normally Refundable

• Change of mind after a deliverable or credits have been used.
• Failure caused by incorrect information, misuse, unsupported equipment, or a third-party service outside our control.
• Expired credits or benefits, except where required by law.
• Promotional purchases are subject to the same rules unless the promotion states different terms.

6. How to Request a Refund

Contact us at hello@songtell.art and include:

• the account email used for purchase;
• order, transaction, or Creem reference ID;
• purchase date and product name; and
• a concise description of the issue and supporting evidence, if available.

We aim to acknowledge requests within 2 business days and normally provide a decision within 10 business days.

7. Refund Method and Timing

Approved refunds are normally sent to the original payment method through the payment provider used for the transaction, including Creem where applicable. We do not require account credit instead of a cash refund unless you expressly agree. After we submit a refund, the payment provider may need additional business days to post it to your account.

8. Chargebacks and Legal Rights

Please contact us first so we can investigate billing or delivery issues. Nothing in this policy limits your right to contact your card issuer, payment provider, or a regulator, or any mandatory consumer protection right.

9. Contact

Refund requests and questions: hello@songtell.art.